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SUCCESS STORIES

Implementing a Champions Community

2022

May

Challenge

KraussMaffei was inspired by Microsoft's Champions Community concept and sought assistance with its technical implementation. They needed a solution to recognise and manage Cloud Champions across various categories like Microsoft 365 and Atlassian products. The challenge included creating a structured approval process, integrating the Champions into their Teams environment, and ensuring every site and team had an associated Champion.

KraussMaffei Technologies GmbH

Manufacturing

Implementing a Champions Community

Munich, Germany

KraussMaffei, based in Munich, Germany, is a leading manufacturer specializing in advanced machinery for plastic and rubber processing. Known for their innovative solutions and commitment to quality, they serve a wide range of industries, enhancing efficiency and productivity through cutting-edge technology.

Solution

We collaborated with KraussMaffei through multiple workshops to develop the best approach and design the solution. The implementation included:


  • Canvas App for Champion Requests: We developed a canvas app where employees could request to be officially recognised as Cloud Champions for their department or projects. Employees could select categories such as Microsoft 365 or Atlassian products.

  • Approval Workflow: The app included an approval workflow that identified the user's manager. Upon approval, the user was added as a member of the Champions team, granting them access to technical resources and enabling them to collaborate with other Champions.

  • Champion Association Requirement: KraussMaffei established a policy requiring each site and team to have an associated Champion user.

  • Champions Viewer Web Part: To address the absence of a Champion user concept in Microsoft 365 out-of-the-box, we developed a Champions Viewer web part. This web part displayed the associated Champions of the current site.

  • Reporting and Insights: We implemented lists and reports to provide business insights into the Champions Community program, enabling the client to monitor progress and engagement.

Outcome

The implementation of the Champions Community was a resounding success. The structured process for recognising and managing Cloud Champions enhanced collaboration and knowledge sharing within KraussMaffei. The Champions Viewer web part and detailed reporting provided valuable visibility into the program's impact. By dedicating time and resources to their Champions, KraussMaffei fostered a culture of innovation and continuous improvement, aligning with their strategic goals and leveraging the full potential of their IT investments.

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