PRODUCT
Premium Support Add-on
Ensure your custom Microsoft 365 solution remains reliable and future-proof.
Secure your investment with a maintenance agreement
Elevate your experience with our Premium Support Add-on, designed to offer proactive maintenance, expert troubleshooting, and rapid response times during business days.
Our dedicated team ensures your custom TarasTech solutions run smoothly, allowing you to focus on growing your business.
Who can benefit?
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Existing TarasTech Customers:
Already enjoying our services? Enhance your setup with dedicated support.
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New Clients Planning a Project with TarasTech:
Launch your project with the assurance of ongoing, specialised support.
Please note: This offer is exclusively for custom solutions built by TarasTech.
Why choose Premium Support?
Expert Assistance
Get access to certified support professionals who understand your unique environment.
Predictable Maintenance
A clear, pre-agreed scope and support hours ensure cost control and predictable service.
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Fast Reaction Time
Premium support guarantees a response status update from an engineer within 24 hours.
Enhanced Business Continuity
Minimize downtime and keep your business running smoothly.
How it works
1️⃣ Purchase & Deployment –
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Select Your Subscription: Choose either the Premium or Premium Plus subscription on Microsoft AppSource.
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Install the Solution: Deploy the solution to your Power Platform environment, where your custom TarasTech solution is installed.
2️⃣ Configuration & Setup –
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Free Consultation Option: Alternatively, take advantage of a free 30-minute consultation where our experts configure the setup for you.
3️⃣ Ongoing Excellence –
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Continuous Support: Benefit from regular check-ups, software updates, and expert troubleshooting during business days, ensuring your solution remains optimised and secure.
Our Premium Support process
From support case to resolution
Scope of our maintenance agreement
Included Services
✅ Diagnosis & Troubleshooting:
Handle technical issues affecting your custom business solution.
✅ Assistance with disruptions:
Support issues arising from Microsoft 365 / Power Platform updates and unexpected bugs.
✅ User access management:
Support for managing user access to the solution.
✅ Technical guidance:
Expert assistance with app functionality, business logic, and usage questions.
✅ Fast initial response:
Rapid acknowledgment within defined reaction times
✅ Dedicated support:
A senior engineer familiar with your solution is assigned to your case.
✅ Optional changes covered:
Request enhancements or modifications to your solution. Development work is billed separate from the fixed fee; once implemented, all changes are fully supported under this agreement.
Exclusions
❌ Change requests:
Requests for new features or modifications that go beyond the scope of the agreed maintenance activities.
❌ Customer-induced alterations:
Issues resulting from modifications made by the Customer or third-party integrations not implemented by TarasTech.
Choose the support level that’s right for you
Term and Commitment
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Our Premium Support service is offered on a 12-month commitment, ensuring a fixed price throughout the term.
Billing and Discounts
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Billing transactions are processed by Microsoft.
Frequently asked questions
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