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SUCCESS STORIES

IT Integration and Enhanced Patient Management

2022

August

Challenge

Hautok faced significant challenges with their outdated IT infrastructure, which hindered productivity and daily operations. They utilised a customised on-premises medical practice software for patient and scheduling management, lacking functionalities specific to dermatology. Additionally, they used the Samedi cloud service for online patient scheduling and sign-ups. Their document management and reporting relied on an old, highly customised SharePoint 2010 Server. Recently onboarded to Microsoft 365, Hautok sought to integrate it better with their on-premises systems and extend their software's functionality to boost productivity. A particular pain point was the need for doctors to efficiently add assessments and findings to digital patient records for certain appointment types, which the current systems did not support. Ensuring patients were promptly informed about assessment results, especially when unreachable by phone, was crucial. Moreover, maintaining compliance by tracking patient checks and acknowledgements for notifications was essential.

hautok & hautok cosmetics

Health Service

IT Integration and Enhanced Patient Management

Munich, Germany

hautok is a private dermatology practice located in Munich, Germany. Led by Dr. Marion Moers-Carpi, the clinic offers comprehensive dermatological services, including skin cancer screening, acne treatment, aesthetic procedures, and cosmetic dermatology. Known for their patient-centred approach and high-quality care, hautok combines advanced technology with personalized treatment plans to ensure optimal skin health and beauty.

Solution

To address these challenges, we implemented a comprehensive solution leveraging the Power Platform and Microsoft Teams. We built a Power Automate Flow that runs every 5 minutes, importing all patient appointments and changes from the Samedi HL7 API web service into a Dataverse database. Doctors manage their assessments and findings for patients through a canvas app embedded in Microsoft Teams as a channel tab. This app automatically issues reminders for follow-up appointments based on appointment type and findings severity. It also tracks missed appointments and issues recall notifications as necessary. To enable this integration, we updated the practice system's SQL Server database using Power Automate flows via an on-premises gateway.



For patient recall management, we developed another canvas app available within Microsoft Teams. This app allows medical assistants to follow up with patients regarding the doctor's assessments and schedule new appointments. Notifications can be sent directly via email or created as PDF letters for postal mail.




Outcome

The solution significantly simplified Hautok's IT systems, leading to enhanced productivity and streamlined daily business routines. Doctors now have an efficient method to update patient records and manage follow-ups, ensuring compliance and timely patient communication. Integration with Microsoft 365 and on-premises systems has been successfully achieved, providing a seamless and productive workflow. The practice has experienced improved operational efficiency, better patient management, and increased satisfaction among both staff and patients.

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